In order to achieve any goal in a
systematic way the role of leadership and management is
indubitably compulsory. In addition, the role of supporting
staff is also unavoidable. One can often observe the role of
subordinates and clerical staff in any office of educational
and non-educational organisations. The job of the clerical
staff is to facilitate and assist rather than slow down the
pace of the educational program. They are responsible for the
creation of professional and friendly environment in the
offices. Besides their academic qualification, the personnel
already working in the organisations also need latest
knowledge, techniques, skills, methodologies and approaches to
enhance their performance. All such professional expertise can
be inculcated in them through 'Capacity Building Mechanism' (CBM).
CBM for clerical and non clerical staff is
a new and emerging phenomenon. This is about bringing positive
change in offices and the officials. All the well structured
Organisations plan and implement numerous programs to enhance
their staff's working capacity as a part of their Staff
Development Program.
The goal of CBM is basically a positive and
creative "CHANGE" in the workers' knowledge,
behaviour, attitude and competence along with their skills,
values and beliefs. This process is designed to improve job
understanding, promote more effective job performance and
establish future goals for career growth. According to Morphet,
Johns and Reller (1959:431) the prime concerns of such
programs will include these questions.
1. What behavior do we wish to change?
2. What is the present condition or level
of behaviour we wish to change?
3. What is the desired condition we wish to
achieve in personnel performance?
4. How can we link learning theory to staff
development programs?
5. What type of training shall be employed
(classroom, on-the-job, apprenticeship)?
6. What type of newer technologies shall be
employed (computers, projectors, close circuit T.V, programmed
text materials and video cassettes)
7. What indicators shall we use to evaluate
the effectiveness of development programs?
Prominent universities of the developed
countries like University of Leicester, University of Bath,
University of Queensland Australia, University of California,
University of Leads and Shepherd University have developed
capacity building programs for their teaching and clerical
staff. The chief aim of such programs is to assist the
development of each individual and group to boost up
organisation's performance through improving organisational
efficiency and effectiveness.
COMPONENTS OF CAPACITY BUILDING MECHANISM
Honadle (1981) describes seven components
that form the CBM for the development of any type of staff.
1. AN ANALYSIS OF THE SITUATION:
At first step it is to be analysed that:
(a) What the organisation is doing?
(b) How well is it doing it?
(c) What is the current level of
activities?
2. ANTICIPATE THE CHANGE:
At the second step, the lessons learnt from
the analysis of the first step are to be applied in the future
activities, a change can be anticipated as a result. This
change can be of any type ranging from the demographic,
economic, political, operational, and professional and
academic.
3. POLICY MAKING:
Consequence of anticipation is policy
making. Policy is formulated on the bases of best available
knowledge, manpower and infrastructure. Basic aim of policy
must be to meet the anticipating change.
4. DEVELOPMENT OF PROGRAMS:
To implement the policies, creation and
development of feasible and appropriate work plan and program
is compulsory. This program will consist of the detail of
required sources and services, their generation and steps to
utilize these sources and services to achieve the goals.
5. ATTRACT AND ABSORB THE RESOURCES:
The Mechanism must have the ability to
collect the resources and then absorb them. This includes the
recruitment and/or selection of personnel, taxing and
grants-man-ship. Absorbing the resources is to utilize these
resources. Sometimes an organisation has the resources but
lacks the ability to utilize them fully. MANAGEMENT OF
RESOURCES:
The elements management resources are;
budgeting, financial management, personnel relations and
record keeping. Better resource management saves the wastage
of human and material resources.
6. EVALUATION AND FEEDBACK:
Evaluation is the soul of all this process.
Evaluation of the past and current activities provides true
guidance to plan and implement future actions.
There are various factors which affect
capacity building;
A) staff competence and capabilities,
B) salaries
C) service hours
D) dual employment and side business
E) personnel management
F) administration style
G) motivation
RETURNS OF CAPACITY BUILDING MECHANISM:
Development and training is an easy way to
help your employees become more engaged. People choose to work
with organisations that encourage development and stay with
you if you continue to provide opportunities for development,
whether formally or informally. People produce their best work
when they are interested and committed to what they do. If
they believe in their organisation's products and services,
and they can see that the organisation values their
contribution by supporting their development in concrete ways,
they are very likely to be engaged.
ROLE OF CAPACITY BUILDING MECHANISM FOR
CLERICAL STAFF:
Capacity building has become equivalent to
full change. It plays an integral part in developing the
institutions' philosophy, goals and expectations. Training and
development activities increase professionalism, productivity
and individual and organisational effectiveness. Examples of
such activities include job related enhancement, change
personnel attitude and behaviors, career development,
instructional development, new, strengthened and refined
skills and research and scholarships, when appropriate. The
elements, which highlight the role of CBM for clerical staff,
are:
A) IMPACTS ON STUDENT LEARNING:
Clerical staff is critically involved in
learning process of students. It is to facilitate and manage
the activities of students as well as other staff. It also
creates a friendly environment in the institution. All these
elements have impacts on students' learning. So any
improvement in the clerical staff is bound to influence the
student learning.
B) IMPACTS ON TEACHERS' PERFORMANCE:
For an effective functioning of the
institutions, it is necessary that the teaching staff is
provided adequate support in the following areas of work: (a)
library (b) laboratory (c) clerical work and (d) non clerical
work (Kapoor and Permi, 1988:73)
As described, clerical staff is to
facilitate the teachers and to manage their activities
Improvement in their abilities to assist, support the
enhancement of teachers professional performance.
C) IMPACTS ON MANAGEMENT AND
ADMINISTRATION:
The main aim of capacity building of
clerical staff is to develop quality management and
administration.
D) IMPACTS ON THEIR INDIVIDUAL CAREER:
Capacity building of clerical staff
provides it ability and opportunity to get progress and growth
in its career.
D) UNDERSTANDING OF RESPONSIBILITIES AND
DUTIES:
Trough this mechanism a staff member
understands the nature of his job, its needs and requirements,
its purposes and his own role related to that job.
E) ORGANISATIONAL GROWTH:
Improvement in skills, behaviour,
efficiency, competency and motivation of staff consequently
gives the results of growth, development and expansion of an
organisation.
F) COMPULSORY TO FORMULATE AND ACHIEVE
FUTURE GOALS:
To formulate and achieve future objectives
and goals, CBM provides knowledge of latest technology,
required skills, required behaviour and attitude, required
efficiency and required understanding of responsibilities.
To sum it up, while keeping in mind all the
positive points regarding capacity building of clerical staff
and the change it will bring in the long run, there are some
challenges which continue to serve as a deterrent for such a
process.
In Pakistan, organisations especially
public sector organisations don't practice this process
completely and comprehensively. Firstly, the existence of such
mechanism is rare and secondly, the full concentration is on
programs development rather than the situation analysis,
objectives formulation, policy making and evaluation and feed
back, which are compulsory to judge the levels of mechanism's
achievements as well as overall program structure.
Another hurdle is the structure and
environment of our offices. After the training, retraining, or
any other type of Capacity Building Program like coaching,
counseling, and monitoring, when an employee comes back in the
office, it does not match theoretically, functionally or
practically with the atmosphere which he observed and learned
during his training.
Hence, he doesn't see his newly gained
knowledge materialize into action. It is also obligatory for
management to provide the staff environment and infrastructure
according to its caliber and responsibilities. These steps
will change office environment and employee behaviour, develop
staff capacity and capability, and enhance teaching and
learning system in the educations institutions.