Following a widespread IT outage caused by a problematic software update, CrowdStrike has made significant progress in restoring its services.
The incident, which disrupted operations globally, led to flight cancellations and television blackouts.
Now, CrowdStrike’s CEO, George Kurtz, has shared that nearly all systems affected by the glitch have been brought back online, as per BBC.
In his recent LinkedIn post, Kurtz reported that as of July 25, over 97% of the impacted systems are operational again. This recovery leaves around 250,000 devices still offline, based on previous estimates that about 8.5 million devices were initially affected.
Kurtz expressed gratitude to both customers and employees for their dedication during the crisis and reiterated his apology for the disruption.
He wrote, "While I can’t promise perfection, I can promise a response that is focused, effective, and with a sense of urgency."
The initial troubleshooting involved several steps, including rebooting devices and removing the problematic software, but required physical access to machines, complicating the process.
Moreover, the company's attempt to appease affected parties with a $10 UberEats voucher has faced backlash for being inadequate.
Financial losses from the outage are estimated at $5.4 billion for top US companies, excluding Microsoft.
