Two of the leading US flight operators, Delta Air Lines and United Airlines, have been hit with a lawsuit for selling windowless “window seats” to passengers.
According to BBC, passengers have sued United Airlines and Delta Air Lines over charging extra money for a window seat and then making them sit next to a blank wall.
The lawsuits against both airlines separately seek millions in damages for over a million customers.
The passengers claimed that the airlines at the time of booking kept it hidden that certain "window seats" are windowless and even charged extra for them.
As per The Hill report, each lawsuit states, “A large proportion of airline travellers prefer window seats and are willing to pay extra money to obtain them. For many, it is a special experience to see the world from 30,000 feet or to watch a descent into LaGuardia.”
“Windows can captivate or distract an antsy child. Many people have a fear of flying or get claustrophobic or motion sick on planes, and windows give them a greater level of comfort in an otherwise stressful environment. Others just want a burst of sunlight to brighten their days,” the lawsuits added.
It is worth noting that, like many other airlines in the world, United and Delta offer basic fares without seat selection, but if any passenger wants to choose their seats, they have to pay extra. Some of the windowless rows are part of upgraded sections.
The lawsuit against Delta was filed by Nicholas Meyer of Brooklyn, New York, while the United lawsuit is led by Marc Brenman of San Francisco and Aviva Copaken of Los Angeles.
